TrustMark Membership

TrustMark is the UK's only Government Endorsed Quality Scheme for trades that operate in and around the home. Its aim is to give you the confidence that the business you employ will undertake the work that is of high quality, protected and delivered at the agreed costs. We joined the Scheme via our membership with the Federation of Master Builders.

Click to see our TrustMark profile

What does it mean to you?

This means our business have been through:

Thorough checks including credit checks and director checks;

Trading Standards checks including unfair trading practices, consumer complaints or any instances of a business not adhering to their commitment to our Code of Code and Customer Charter.

Quality assessed. The quality and our work has been independently inspected on site;

Financial Safeguards. We can offer you a contract and an insurance policy to guarantee our work, even if we stop trading;

Consumer protection. We agree to abide by the FMB and TrustMark Code of Conduct to be accountable for good standards;

If something goes wrong. You can access the Federation of Master Builders free and impartial dispute resolution service.

This offers you greater peace of mind as each member of the FMB must meet its strict entry criteria and are monitored continually.

Registered
Trades

Builders

Extensions, alterations, loft conversions, general maintenance, brickwork, demolition, chimney repair, drylining/plastering, flooring & tiling, guttering, pointing, scaffolding, structural steel, underpinning and wall ties.

Drive & Patio Contractors

Block and traditional paving.

Plasterers & renderers

Floor screeding, plastering and rendering contractors

Floor covering installers

Floor installation, laminate, slate, stone, tiles and wood

Painters & decorators

External & internal decoration and high quality paperhanging

Roofing

Liquid roof membrane systems approved installers scheme members for Soprema, Proteus, Sika and Axter products, flat and pitched roofs construction and repairs.

External wall insulation

Approved installers with Baumit and EWI Pro

Complaint
procedures and ADR

TrustMark members must set out a transparent complaint procedure. Any complain is dealt with by our Managing Director, Anderson Santos, who aim to deal with the issue in a timely manner. Complains can be sent via email to info@lergroup.co.uk where it will be received, assessed & recorded, reviewed and put forward to resolve, investigate further or be marked as no further action.

Our Alternative Dispute Resolution (ADR) provider is the Federation of Master Builders.

Customer Charter

The Customer Charter sets out the rights and responsibilities of any customer receiving advice, installations, products, services or other work carried out by any business which carries the Government-endorsed TrustMark quality mark.

A copy of the TrustMark Curtomer Charter and the Code of Conduct we must adhere to as well as other key documents containing key information regarding the scheme can be downloaded from the TrustMark website by clicking here. The link will open a separate page.

Insurances

TrustMark members must provide suitable financial protection for its customers for any job above £500 (plus VAT) in case the company goes out of business. The cover include:

pre-payments
deposits
work in progress
materials and workmanship
transferring to another householder (if there is a house move).

We are also required to hold other standard insurances. We are covered by AXA Insurance UK plc for the following:

Employers Liability £10,000,000

Public Liability £5,000,000

Product Liability £5,000,000

Contract works £250,000