TrustMark Membership

TrustMark is the UK's only Government Endorsed Quality Scheme for trades that operate in and around the home. It aims to give you the confidence that the business you employ will undertake the work, ensure it is high quality, and deliver it at the agreed costs. We joined the Scheme via our membership with the Federation of Master Builders.

Click to see our TrustMark Profile

What does it mean to you?

This means our business has been through:

Thorough checks - including credit checks and director checks;
Trading Standards checks, including unfair trading practices, consumer complaints or any instances of a business not adhering to their commitment to our Code of Conduct and Customer Charter.
Quality assessed. The quality of our work has been independently inspected on-site.
Financial Safeguards. We can offer you a contract and an insurance policy to guarantee our work, even if we stop trading.
Consumer protection. We agree to abide by the FMB and TrustMark Code of Conduct to be accountable for good standards.
If something goes wrong, you can access the Federation of Master Builders free and impartial dispute resolution service.

This offers you greater peace of mind as each member of the FMB must meet its strict entry criteria and is monitored continually.

Registered Trades

Builders
Extensions, alterations, loft conversions, general maintenance, brickwork, demolition, chimney repair, drylining/plastering, flooring & tiling, guttering, pointing, scaffolding, structural steel, underpinning and wall ties.
Drive & Patio Contractors
Block and traditional paving.
Plasterers & renderers
Floor screeding, plastering and rendering contractors
Floor covering installers
Floor installation, laminate, slate, stone, tiles and wood
Painters & decorators
External & internal decoration and high quality paperhanging
Roofing
Liquid roof membrane systems approved installers scheme members for Soprema, Proteus, Sika and Axter products, flat and pitched roofs construction and repairs.
External wall insulation
Approved installers with Baumit and EWI Pro

Complaint
procedures and ADR

TrustMark members must set out a transparent complaint procedure. Any complaint is handled by our Managing Director, Anderson Santos, who aims to address the issue promptly. Complaints can be sent via email to info@lergroup.co.uk, where they will be received, assessed & recorded, reviewed and put forward for resolution, investigation, or marked as no further action.
Our Alternative Dispute Resolution (ADR) provider is the Federation of Master Builders.

Customer Charter

The Customer Charter sets out the rights and responsibilities of any customer receiving advice, installations, products, services, or other work from any business that holds the Government-endorsed TrustMark quality mark.
A copy of the TrustMark Customer Charter and the Code of Conduct we must adhere to, as well as other key documents containing key information regarding the scheme, can be downloaded from the TrustMark website by clicking the button at the top of the page.

Insurances

TrustMark members must provide suitable financial protection for their customers for any job above £500 (plus VAT) in case the company goes out of business. The cover includes: